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Contacting Support. Help Us Help You. Faster.
To ensure a prompt response, please follow the guidelines described below:
- Requests should be written in English.
- Provide us with a clear, detailed description of the problem/question/suggestion
- Include product version that is affected.
- Specify operating environment details (OS, hardware platform, build tools etc.). If your environment is not supported, please specify to which environment yours is closest.
- If applicable, a complete and compilable test case of not more than 500 lines of code that demonstrates the problem.
- Relevant content (ie. screenshots) may be attached to the request. Preferred image formats are JPEG and PNG; compressed content should be included in zip or tar.gz archives.
During a support incident process, our support engineers will typically ask several questions via email to help clarify the issue. In order to receive the best possible support, we ask for prompt responses to these questions.
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